Terms and Conditions

Our Refund Policy

We have a ‘no refund policy’ on services but we protect your purchases with our iron clad guarantee.

The Essentials Guarantee

If in the very unlikely event that you are not completely satisfied with the results of your service, please tell us within 7 days so we can put it right.

We will then re-do it for FREE so you are completely satisfied with your treatment!

We have complete confidence in our ability to delight you which is why we offer this 100% Iron-Clad Guarantee.

Vouchers/Packages Purchased Online

Please Note if you have booked your service at the salon we require 48 hours notice to cancel, Failing to do so will invalidate your voucher or any refund.

  • Our packages and deals come with their own specific terms and conditions which are subject to change. Please read all our terms and conditions before purchasing any of our deals or packages. If a late deal is posted without the full terms and conditions it will still state that terms and conditions apply or t’s & c’s for short. Always ask for full t’s & c’s when calling to book a deal so you fully understand them.
  • Offers are subject to availability and terms can change on packages at any time.
  • After purchasing online you will be sent a Gift Voucher in the post or you will download Package vouchers to hand to your friend or use yourself. This has no monetary value and is only valid with the person named as the recipient of the voucher and cannot be exchanged for cash value.
  • You must keep receipt as proof of purchase.
  • Vouchers which are included in some of packages have their own t’s & c’s which may include the voucher being valid with selected therapist on selected days. Package treatments offers to be taken in one appointment. These vouchers can NOT be sold on, they have no monetary value and can only be redeemed by the package purchaser unless the terms state otherwise or unless a change of hands is agreed with the salon.
  • Monetary vouchers are valid against full priced treatment services and special offers on treatments (unless otherwise stated) and cannot be used to purchase retail or exchanged for cash. Free vouchers and complimentary vouchers (for example voucher we hand out as bonuses within the local community or included in deals) are also only valid against full priced services only with only one deal being valid per visit (unless otherwise state). Please check the terms with us. No vouchers can be resold.
  • Only one offer can ever be redeemed at any one visit.
  • Our Paid for Vouchers expire after 6 months unless otherwise stated.

Cancellation Policy

We have a strict 24hr notice cancellation policy in place to try to reduce the tens of thousands of pounds in lost revenue every year.

When you book an appointment, we enter into a verbal legal contract that you agree to turn up for a specific service and to pay for it.

When you don’t show up it is lost revenue for our business. We cannot sell this time again once it’s gone, and we need at least 24 hours notice to try to re-sell this time. If less than 24 hours notice is given, there will be a charge of 50% of the treatment value. If less than 3 hours notice of a cancellation or a no-show then 100% of the treatment price will be charged. If you kindly give us 24+hours notice there will no charge!

Our therapists are in high demand and we can be turning clients away because we have agreed that appointment to you so we ask out of courtesy to other clients, to your therapist and to the salon to please give us 24 hours notice.

We have a legal right to charge you the 100% of the treatments you have booked, even if you do not show up, in line with the verbal agreement you enter into when booking this appointment.

We understand there may sometimes be extenuating circumstances therefore when you have failed to give us 24hours notice to cancel, we may offer you the chance to rebook within 7 days.

We hope you can understand this is a necessary policy for ALL salons, therapists, etc who earn their income by selling time to you to perform the service.

Thanks for your understanding.